At PMAL, enabling the best patient experience and securing fast access to treatment is our priority.
Our dedicated patient coordinators take care of everything medical for you: facilitating timely appointment slots, booking diagnostic tests in the right sequence, progressing treatment plans and liaising with specialist teams, to ensure the best patient experience for you.
We are proven to deliver a seamless experience for patients through efficient, coordinated care.
Contact UsKey Benefits of our Healthcare Coordination Service
Let PMAL be part of your healthcare journey so you can focus on recovery and relaxation.
Facilitation of medical services, including out of town appointments
from referral to recovery
Preferential appointments for the healthcare you require
as soon as possible
Support, every step of the way ensuring a stress-free medical journey
so you can focus on your recovery
Fast access to our Provider Network
of the best specialists and surgeons in NZ
How does our Healthcare Coordination Service work?
Our 5-step process begins with your GP recommending a specialist consultation or diagnostic test(s) to further diagnose a condition or implement a management plan.
Our close working relationships with specialist provider groups enable PMAL to expedite care and ensure specialists have the information they require to plan care, with minimal downtime.
1. Your GP recommends a specialist or diagnostic test referral.
2. With your consent, your GP sends the referral requirements to PMAL via the Specialist Referrals platform (widely used by GPs).
3. Your dedicated PMAL patient coordinator is assigned to you, takes care of the schedule of appointments and liaises with specialist providers on your behalf.
4. A medical itinerary is produced outlining appointments, preparation and key instructions.
5. PMAL consolidate invoices ensuring they reach insurers and funders in a timely manner. All medical reports are consolidated with a copy to you (the patient) and your GP.
Extensive Provider Network
PMAL has a large healthcare Provider Network that enables us to service patients efficiently.
The PMAL Provider Network includes, but is not limited to:
- Private hospitals
- Medical specialists
- Surgeons
- Comprehensive radiology providers
- Laboratories
- Allied health providers
- Rehabilitation providers
- Transportation
- Accommodation providers
